By NAN Staff Writer
News Americas, NEW YORK, NY, Thurs. Aug. 4, 2016: Days after Dynamic International Airways again left many Guyana bound passengers in the lurch at J.F.K. Airport in New York, the Greensboro-based carrier has announced its cancelling its Fort Lauderdale – Caracas service.
The carrier said its last flight from the Florida city to the Venezuelan capital will be Saturday August 13, 2016. But the airline said it will continue flying to Caracas from New York’s JFK Airport with a twice weekly service.
Dynamic declined to explain the reasons behind the decision but urged passengers with return flights after those dates, to secure their own return flight.
“If passengers choose to take their outbound flight on Dynamic International Airways and secure their own return flight, Dynamic International Airways will refund the unused portions of their travel reservation,” the company said. “Passengers who did not commence their travel before the end of dates are eligible for a full refund.”
The pull-out comes at a time when the carrier has been facing tremendous criticism for abrupt cancellation of flights, poor customer service, lost baggage and slow refunds. Some 20 plus complaints have been filed with the North Carolina Business Bureau from passengers who have flown the carrier on its various low cost routes including to Punta Cana, Cancun and Georgetown.
“This has by far been my worst experience ever. The plane was so little and they did not have any emergency exits or mask. The plane looks like it had been over used and was rusted on the outside. My flight was changed going to Cancun and there was no compensation given for the inconvenience this caused. My flight out of Cancun was moved from 4pm to 10:25 pm with me not arriving to NYC until 4am. I paid to change my flight to an earlier time with another airline because there were no other flights by Dynamic leaving Cancun. It was awful. I do not recommend this airline company to ANYONE!,” wrote one Londone J., a reviewer on July 21, 2016.
Dynamic began flying to Guyana in 2014 and subsequently added other routes. It was previously a wet lease to EZJet airline, whose founder is now serving a jail sentence.