Welcome to the circus: aircraft boarding is a microcosm of a broken industry – The Verge

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Welcome to the circus: aircraft boarding is a microcosm of a broken industry
The Verge
And I'm not shocked that American, United, Delta, and US Airways have all gone bankrupt at some point in the past 15 years. It's not entirely their fault — air travel was way off in the wake of September 11th — but their crippling inefficiency